STR Representative Practice Exam 2025 - Free STR Representative Practice Questions and Study Guide

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How would you define consultative selling?

A technique focused on aggressive selling

A strategy aimed at understanding customer needs

Consultative selling is primarily defined as a strategy that emphasizes understanding customer needs and aligning solutions to meet those specific needs. This approach focuses on building a relationship between the salesperson and the customer, where the salesperson acts more as an advisor or consultant rather than just a seller of products. By engaging in a dialogue with the customer, the salesperson can identify challenges, preferences, and goals, which allows for tailored recommendations and solutions that add value to the customer's experience.

This personal interaction fosters trust and makes it more likely that the customer will feel understood and valued, ultimately leading to longer-term relationships and customer loyalty. Rather than simply pushing products, consultative selling prioritizes listening to the customer, which can lead to better sales outcomes and more satisfied clients.

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A method based on selling as many products as possible

A process that emphasizes discount offers

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